3 Fast Payment methods

It’s your choice we'll send you cash by Bank transfer -Paypal- BitCoin.

Free Postage

Print your pre-paid FreePost label or we'll send you a pre-paid FreePost satchel.

Price Promise

The price we offer, is the price you get or returned free of charge.& we’ll hold our offer for up to 30 days.

Device Conditions

We accept Working | Partly Working | No Power

What to include. For Working devices :

MOBILE PHONES :

We only need the handset with battery.

DATA DONGLES :

We only need the main device.

MACBOOKS :

We will need the A.C home charger.

WATCHES :

We will need the A.C home charger.

IPADS / TABLETS :

We only need the main device.

IPODS :

We only need the main device.

If you have the original box Please send.

If you have unwanted accessories Please send.

Buy Back Range

We are only accepting SmartPhones, Tablets, iPods, Data modems and MacBooks
No. generally these are CDMA phones, and have no Buyback value.
Yes   as long as it is listed on our website
Or
Overseas Models that are sent in, under an Australian model will be graded as FAIR Condition..

We do not accept China devices from China, as they do not have Google Play and/or are on different frequency.

Overseas devices must Not be locked to a carrier / network. 
Phone must be  unlocked.

Device Condition Definitions

Brand New InBox Never Used:
Brand New products must come in their original brand new box. 
• Device has never been used. 
• Accessories have never been used.
• The original accessories still need to be in their individual packaging.
• Proof of Original Purchase Receipt is required to be uploaded or sent.
Very Light Use:  Like new Condition.
• No defects in LCD/Screen (no white pixels in LCD)
• No marks on Screen or  housing.
• No scratches or dents on back housing or corners of housing.
• Battery LifeCycle above 90%
 
• Powers on & off.
• Can make and receive calls.
• WiFi/Cellular 100% working.
• Speaker, Camera, Microphone, 100% working.
• No faulty or missing buttons.
• Housing not bent.
• No water damage.
Device includes its battery & back cover (accessories not required)
Normal Use: 
• No defects in LCD (no dead pixel damage, or discoloration in LCD)
• Battery LifeCycle above 80%
• Medium Scratches and Small Scuffs, May have 3 medium  marks on housing or Screen. 
• Dents around the corners of housing upto 3 marks.

• Housing not bent. 
• Handset Includes its battery & back cover (accessories not required)
• Powers on & off.
• Can make and receive calls.
 • WiFi 100% working 
• No faulty or missing buttons.
• No water damage.
Heavy Use :
• LCD/Screen Works But -heavy scratches, some white pixels in LCD.
IPHONES:  LCD/Screen WORKS But has Cracked Glass, or some white pixels in LCD.
• Back housing has No cracks.
• Battery LifeCycle below 80%
• 4 or more scratches on screen.
• 4 or more scratches, marks on housing.
• Dents around the corners.

• Powers on & off.
• Can make and receive calls.
• WiFi/Cellular working 
• Speaker, Camera, Microphone, is working.
• Housing not bent. 
• No faulty or missing buttons.
• No water damage.
Device includes its battery & back cover (accessories not required)
Partly Working:
• Powers On (screen must switch on and not be black)
• Screen / LCD / Touchscreen is cracked , faulty or bleeding.
• Battery LifeCycle below 50%

• One or more major functions are faulty.
• Wi-Fi faulty.
• Camera faulty.
• Microphone or Speaker faulty.
• Connector faulty.
• Housing has major crack
• Not able to make & receive calls.
• Faulty or Missing buttons.
• Water damage. 
• Housing not bent. 

Device includes its battery & back cover (accessories not required)

No Power:
• Does Not power on.
• Screen is Faulty, Cracked.
• Does Not Charge.
• Device must be intact. (No missing pieces or crushed).
• Has signs of damage. 

Handset Includes its battery & back cover (accessories not required)
No, we only require the handset and battery. 
Please make sure your SIM card is removed.
Cashaphone will quickly destroy any SIM cards received, to protect your data and any airtime costs you may still have on the card.

Please note that we accept no liability in the event that any phone that has been sent with its SIM card and chargers are incurred. You shall continue to be responsible for such charges.

Account

Yes
Please click on the "My Account" at the top of our Home page.
You will be prompted to enter your email address and Password.
Yes
Please click on the "My Account" at the top of our Home page.
and simply go to Edit your Details TAB 
If you forget your password, please click onto My Account at the top of our home page.
Enter the e-mail address associated with your CashAPhone account, then click Submit.  We'll email you, where you can easily create a new password.
Yes
Simply clicking onto 
My Account at the top tool bar of our website.
Log in with your Email Address and Password.
Please check your spam or Junk folders first.
Our emails will come from 
support@cashaphone.com.au 
Alternatively, you are also able to log in to your account online and check your status.
and we are now sending SMS alerts too!
All information collected is encrypted to ISO/IEC 27001 date security standards. 

All the information we ask for, when you place your order is essential for us to process your order and keep you upto date.
We do not sell, rent or otherwise pass on any of your details to other parties.

Photo ID

Yes 
As part of the Second-Hand Dealers and Pawnbrokers Act 1989, we only require a copy of your Photo ID in case a government law enforcement department. and is only held for 3 months.
We have 2 options:

1. you are able to upload your photo I.D
2. You are able to send a copy with your device(s)

Click here for more information Identification
We have 2 options:
1. You are able to upload your photo I.D
2. You are able to send a copy with your device(s)

As part of the Second-Hand Dealers and Pawnbrokers Act 1989, we only require a copy of your Photo ID in case a government law enforcement department. and is only held for 3 months.
Click here for more information Identification
No
We only require a copy of your Photo ID for your first sale.
and we have 2 options:
1. You are able to upload your photo I.D
2. You are able to send a copy with your device(s)

Click here for more information 
Identification

Posting

CashAphone will supply you a Prepaid label, or satchel.
No payment required if you use these options.

Registered Post
For products valued over $300 we recommend our customers to use Registered Post, allowing you to track and trace your items. 
We will include a Registered Post Label, if you request a Satchel from us.

If you are sending with your our courier
Please Send direct to our warehouse:

CashAphone 
135 Bamfield Rd
Heidelberg Heights,
VIC. 3081
Our ReplyPaid satchels have Australia Post's Vic. Distribution address.
Parcels are batched and sent daily.
Reply Paid 2313
Cash-a-Phone.com.au
MPF ULD 313
PO Box 2313
SUNSHINE WEST VIC 8438

For customers sending direct with their our courier method Or Bulk customers.
Please Send to :
Cashaphone Pty Ltd
135 Bamfield Rd
Heidelberg Heights,
VIC, 3081
New order select your model and complete the sales order, you will then have option for a satchel to be sent out to you or Print FreePost label

Order placed and need a FreePost label? 
 
Log-in to your account and click icon Download FreePost label
Please send your device(s) within 14 days of your online order.
Orders over 20 days will Expire.

Expired order will need to be resubmitted.
or we will sned you notification of price correction.

or login to My Account and Add New Order.
and there is no need to re-input your details.


Click here to view our recommendations Posting Instructions & products.
For products valued over $300 we recommend our customers to use Registered Post, (supplied in our satchels) allowing you to track and trace your items.
Australia Post is great these days and rarely looses parcels.

Cashaphone is not liable for items that may be lost or damaged by Australia Post.
We are automated!
Our system will send you an email notification when your device(s) have arrived.


When using the FreePost service, it should take approximately 3-7 working days to be delivered to Cashaphone. With remote regional areas parcels can typically take up to 7+ days to arrive.

If we have not received your phone with 15 working days,Please email us or call us.
 
If your Parcel is lost in the post. To make a claim you will need to contact Australia Post on 13 POST (13 7678) or visit auspost.com.au or more information.

Please complete the online Bulk Order request Click here
or
Please contact us, and we will arrange a special pick up call 1300 771 330 or send email to support@cashaphone.com.au

Yes you are able to accept devices as long as:
1. devices are not Network Locked.
2. Device is on our product list.
3. You the customer have to pay for the freight.

Payment

Cheques are available for companies and Government agencies, that send in Bulk devices.
simply input "CHQ" in the Bitcoin payment fields
Your payment is processed within 24-48hrs from the date we test and confirm your devices.
You will be notified by email, at each stage of the process from start to end.
You will be receiving 3 emails from start to finish.
 
Alternatively you are also able to get updates and payment status anytime by logging into your account online.
If you have not received your payment within 5 days,
please contact our 
Customer Support Team by email or phone.
support@cashaphone.com.au

Please make sure Bitcoin key is correct, there is no way of reversing the payment.
Prices displayed are in AUD$
Conversion rate is based on the day of transaction
More information can be found here 
BitCoin Payments

Cloud Locks

A: www.iCloud.com Website.

Watch video Click here

  • Log into icloud.com/find with Apple ID and password
  • Select device from “All Devices” drop down and select your device (top, centre of screen)
  • Device pop up box will appear.
  • Click “Remove from Account “
  • Confirm by clicking “Remove”
B: From another Apple device with same Apple ID (iOS 10.3 or later)
  • Tap Settings > [your name], then scroll down.
  • Tap any device name to view that device's information
  • Scroll down and Tap [ Remove from Account ]
From Handset -Turn Off / disconnect  accounts:
Make sure you are connected to WiFi or Cellular network.
Go to SETTINGS .
In search box, type and click [factory data reset]
Scroll down and click [RESET] icon.
Password maybe required to Reset.

From PC - Turn it Off Reactivation Lock from Google’s website.

  • Log into https://myaccount.google.com with your Google email address and password.
  • “Under Sign In & Security >” On left of screen - click on “Device Activity And Notifications”.
  • On the right of the screen click [Recent security events] and click on [REVIEW DEVICES]
  • You will now see all devices linked to your Google account.
  • Click on every single device which you want to remove (inc. the one mentioned above) and select REMOVE under account access.

What Model

Locate the imei or serial number of your device
iPhone page here and type your 
imei or serial number in the search bar
iPad page here and type your imei or serial number in the search bar
Macbook page here and type your imei or serial number in the search bar
Most models have a printed label on the back of the handset OR under the battery pack, if the back comes off. 
or
Go to settings icon on your device, and scroll down to About.

You are also able to match your model, by going through the gallery pictures on our website by manufacturer.
We have dedicated staff on updating our product range.
Sorry, but if it is not on our list we cannot offer money for your device.
Most Pre-Paid devices from Supermarkets will not have a BuyBack price
Cashaphone  is required by the Australian Second-Hand Dealers Act, to record serial and IMEI numbers
Inputting IMEI or Serial number is optional, and We will complete for you, once device is received.
This is to ensure we are not processing stolen devices.
Most models have the number printed on the back of the handset or if back door comes off, it can be found under the battery pack. 
OR
For Smartphones the IMEI number found by going to the Telephone KeyPad.

1. Press * # 0 6 # on your keypad.
2.Press ‘Call’ or ‘Send’ as if making a call.
3. Your IMEI number will be retrieved and displayed on your screen.
Phones have Brand followed by a Series of model and then the model name or number.

Example of SAMSUNG Brand and 
Series are:
Samsung Galaxy J | Samsung Galaxy S | Samsung Galaxy NOTE | Samsung Galaxy A
| Samsung Galaxy Mini | etc…

Other models that have Brand and Series:
Sony XPERIA | Nokia Lumia | Motorola RAZR | LG Optimus  |  LG G series  |  Huawei Ascend  |  HTC U | HTC One | HTC Desire | BlackBerry Bold | BlackBerry Q | Google Pixel | Google Nexus  

You will always find the exact model number in [Settings],[About] or on the back of device or under the battery.

Other Questions

Yes, we do.
Our license number is 
13112, and we would be happy to supply a copy of the certificate, by simply contacting us.
No we do not sell or swap
The products collected, Refurbished and are distributed in bulk to local & overseas Markets.
CashAphone will only honor the Buy-Back price if you are the rightful owner.
If any product or products turn out to have been reported lost or stolen,
CashAphone will not process payment or  any compensation for the device(s).
We are required by law to hand in any product that is stolen to the legal owner or to the local police station.
Counterfeit/fake devices sent will be crushed and recycled by CashAphone.
No payment will be made and the device will not be returned.
3 Day Phone Back Promise :
If your device fails our testing (differs from what you have stated), we will contact you by email.
You will be given the option to accept the adjusted price, or have your device(s) returned.

There is no fee for the return of your product(s).
If we haven’t heard from you after 3 days, we will continue to process the device at our tested price.

Please read our T&C’s.
Yes, 
As long as you inform us before we process your device(s).  
Simply contact our Customer Support Team.

Yes,
All devices are plugged into Mass Data Erasing software.
Even before we start to Grade and test your device(s).

All materials received by Cashaphone are Data erased to DoD 5220.22 non reversible standards.
Any products that do not turn on are recycled and processed according to Aust. State and National laws and in an environmentally controlled manner, eliminating ewaste to landfill.